Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- Leave your prescription counterfoil with the items required ticked at the reception desk/post box.
- Send in the post
- NHS App
- Patient Access – please contact Reception for your pin
Repeat prescriptions are not to be requested by phone, as this carries the risk of mishearing drug names or dosages so we do encourage you to use a written method when possible.
If you require repeat medication when we are closed, please ring 111 for an emergency supply.
If you have run out of your medication and we are open, please contract Reception as soon as possible and we can organise a same-day signed prescription to take to the chemist of your choice.
Collecting your prescription
Your medication can be collected during regular opening times.
It would be very helpful if patients could advise our staff when ordering the prescription online which site they wish to collect it from.
Please allow 7 FULL WORKING DAYS for prescriptions to be processed and remember to take weekends and bank holidays into account.
Please provide evidence of your exemption to the staff when collecting. We are not responsible for determining whether you are exempt or should pay for your prescription – it is patient responsibility.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- fill in our medication query form.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About Pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.