CORONAVIRUS EMERGENCY – PRACTICE RESPONSE (Updated 02/04/2020)

DUDDON VALLEY MEDICAL PRACTICE (DVMP) CONTINUES TO REMAIN OPEN AND WILL DO SO FOR THE FORESEEABLE FUTURE

TO ENABLE US TO CONTINUE TO DELIVER THE SAFEST AND HIGHEST QUALITY SERVICES THAT WE CAN DURING THIS DIFFICULT TIME PLEASE ABIDE BY THE FOLLOWING:

FOR YOUR OWN SAFETY AND TO PROVIDE THE SAFEST ENVIRONMENT FOR OTHERS PLEASE DO NOT ATTEND THE PRACTICE IF YOU HAVE ANY COVID 19 SYMPTOMS

TO SUPPORT OUR PATIENTS AND STAFF ALIKE ALL APPOINTMENT REQUESTS MUST BE MADE BY TELEPHONE PLEASE – ALL OUR DOCTORS CONTINUE TO TRIAGE APPOINTMENT REQUESTS BY TELEPHONE

OUR DOCTORS AND NURSES ARE CONTINUING TO SEE PATIENTS “FACE TO FACE” BUT ONLY WHERE ABSOLUTELY ESSENTIAL

OUR DOCTORS AND NURSES ARE CONTINUING TO VISIT PATIENTS IN THEIR OWN HOME WHEN URGENTLY NECESSARY

ANY FACE TO FACE APPOINTMENTS ARE SANCTIONED BY THE DOCTORS TO PREVENT THE SPREAD OF COVID 19

ALL PAPER PRESCRIPTION REQUESTS AND OTHER CORRESPONDENCE MUST BE POSTED THROUGH THE PRACTICE LETTER BOX AT EITHER BROUGHTON OR KIRKBY SURGERY BUILDINGS PLEASE

TO PREVENT UNNECESSARY WAITING AND ANY GATHERING OF PEOPLE OUTSIDE OF THE PRACTICE BUILDINGS PLEASE TELEPHONE THE PRACTICE PRIOR TO COMING TO COLLECT ANY PRESCRIPTIONS SO THAT OUR TEAM CAN HAVE MEDICATION OR PRESCRIPTION FORMS READY FOR YOU TO TAKE AWAY AS PROMPTLY AS POSSIBLE

IF YOU NEED TO DISCUSS ANYTHING AT ALL PLEASE DO SO OVER THE TELEPHONE – PLEASE DO NOT COME TO THE PRACTICE WITH AN INTENTION OF SPEAKING TO OUR STAFF “FACE TO FACE” AT EITHER OF THE BACK DOORS TO THE SURGERY BUILDINGS

WE TRULY VALUE YOUR SUPPORT AND WANT TO HELP YOU IN THE BEST WAY POSSIBLE

IF YOU SUPPORT US WE HOPE THAT WE WILL BE ABLE TO CONTINUE TO SUPPORT YOU

TAKE CARE

DR LA WILSON AND ALL THE TEAM AT DVMP