Information

Appointments

A computerised appointment system is used, with 10 minute routine appointments. Please let us know if you require longer than 10 minutes for your routine appointment. Please let us know as soon as possible if you can not keep an appointment so it may be allocated to someone else. URGENT, same-day appointments are always provided by DVMP.

Out-of-Hours

Between 18.00 and 18.30 from Monday to Friday (apart from weekends and bank holidays) emergency cover is provided by DVMP (please phone our normal surgery numbers). After 18.30 (and also weekends or bank holidays) until 08:00 the next working day NHS 111 is responsible for providing emergency cover. Please telephone 111

Repeat Prescriptions

Outside of surgery opening hours an emergency supply of medication can be obtained by attending a local chemist or pharmacy with proof of your repeat medication.

Home Visits

Home visits are only for patients who are too ill to attend the surgery. If you think you need a doctor to visit you please phone the surgery as early as possible during opening hours.

Phone Calls

Please keep telephone calls as brief as possible. Telephone consultations with the doctor are available by arrangement through reception.

Test Results

If you need information regarding any tests results these can be discussed with the doctor. If the doctor is busy when you phone please leave your name and phone number with our receptionist. The doctor will then call you back later the same day.

Change of Address/Personal Details

It is important to notify us if you change your address, personal details or telephone number.

Complaints/ Suggestions

If you have any complaints/suggestions we would like to hear from you, preferably in writing. Please send these to our Practice Manager, Dr LA Wilson. We have an approved Practice Complaints Procedure – copies available on request. Complaints or concerns raised will not affect the quality of care received.

Facilities for the Disabled

All consulting rooms and facilities are accessible by the disabled and include toilet facilities and car parking.

Mandatory Publication of GP’s Mean Earnings

NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below.  However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

All GP practices are required to declare the mean earnings (eg average pay) for GP’s working to deliver NHS services to patients at each practice.

The average pay for GP’s working in this practice in the last full financial year was £130, 375 before Tax and National Insurance.  This is for one full-time GP and 2 part-time GP’s.